Privacy Policy
Last updated: May 21, 2026
Information I Collect
England Tech Solutions collects information you provide directly, including:
- Contact information: name, email address, phone number, and physical address when you contact me or drop off a device.
- Device information: make, model, serial number, and condition of devices brought in for repair.
- Communication records: messages sent via SMS, email, or my contact form.
How I Use Your Information
I use your information to:
- Provide repair and IT support services
- Send repair status updates, estimates, and appointment reminders
- Respond to your inquiries and support requests
- Process payments and maintain business records
I do not sell, rent, or share your personal information with third parties for their marketing purposes.
SMS Communications
By providing your phone number, you consent to receive SMS messages from England Tech Solutions regarding your repair status, estimates, appointments, and support inquiries. Message frequency varies based on your service needs. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For my full SMS terms, see my SMS Terms & Conditions.
Data Retention
I retain your personal information for as long as necessary to provide my services, comply with legal obligations, and resolve disputes. Repair records are retained for a minimum of one year after service completion. SMS message logs are retained per carrier requirements.
Data Security
I implement reasonable security measures to protect your personal information, including encrypted communications, access controls, and secure data storage. However, no method of electronic storage is 100% secure.
Your Rights
You have the right to:
- Access the personal information I hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of SMS communications at any time
Contact
For questions about this Privacy Policy or to exercise your rights:
England Tech Solutions
Port Townsend, WA 98368
Phone: 360-379-1319
Email: [email protected]